Cancellation

For hotels, the cancellations are described by each Supplier upon selection of the relevant Service by the Customer.

All such requests will be dealt with on behalf of the Suppliers concerned. Customers do not have an automatic right of cancellation unless such rights are provided by the individual Suppliers under their Rules and Restrictions (which are provided to the Customer prior to booking), or you have booked.

In the event of cancellation or partial cancellation of a booking by the Lead Customer, charges may be imposed by the applicable Suppliers. Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking.

A fee may be imposed by the applicable Supplier in the event of a cancellation to a booking – please refer to the Rules and Restrictions notified in the booking process for more details.

If a Customer wishes to cancel any part of a booking, and if such cancellation is permitted by the applicable Supplier, then the Orpheus Club Wellness PLC and its subsidiary, Philipopolis Tour OOD, cancellation administration fee shall not apply.

Orpheus Club Wellness PLC reserves the right to cancel a Customer´s booking if full payment for the booking, or any applicable cancellation fee relating to a booking is not received in a timely fashion.

Change of booking

If after making the booking the Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Customer should contact us at office@clubхchain.com or the e-mail of the Supplier specified in the documentation. A fee may be imposed by the applicable Supplier in the event of a change to a booking – please refer to the Rules and Restrictions notified in the booking process for more details.

If a Customer wishes to change any part of a booking, and if such change is permitted by the applicable Supplier, then the Orpheus Club Wellness PLC and its subsidiary, Philipopolis Tour OOD, cancellation administration fee shall not apply in addition to any fees imposed by the relevant Supplier.

Reimbursements

In the event of a refund to the Customer, the relevant amounts shall be transferred back by the party that took the original payment (such as Orpheus Club Wellness PLC, a Supplier, or such other party as may appear on Customer's credit card or bank statement) to the payment card used to make the original booking. Third party charges may be applied which will not be refundable.

Restricted fares

Unless otherwise stated by the Customer, it is assumed that the Customer requires the least expensive Services. Such Services (e.g. “economy room”, “economy class”) may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be provided in a different manner or at a different time or place to those contracted.

Travel documents

The travel documents provided for a Service ordered through the Website will be sent to the e-mail address given by the Lead Customer when making his/her reservation.

Orpheus Club Wellness PLC and its website, Сlubхchain.com, do not guarantee any delivery times, and shall not be liable for any physical travel documents sent by post or courier to the Customer. The Customers should make sure that they receive their physical travel documents before the trip.

If the delivery of travel documents is impossible because of an error made by the Lead Customer in providing his/her personal details, neither the Supplier nor Orpheus Club Wellness PLC shall be liable.